Coronavirus (COVID-19) Protocol

A Safe Welcome

In welcoming all guests to Cringletie, as always but particularly at this time, our main priority is to ensure a safe environment for you.

This protocol sets out measures introduced for the safety of guests and our team and your cooperation in observing them will be much appreciated. The protocol will be updated as we evolve safety measures in line with Governmental directives and UK Hospitality guidelines.

If prior to arrival or at any stage of your stay you have any questions not covered in this protocol, please don’t hesitate to contact us.


The Team

All of the team have been trained, assessed and are monitored constantly to ensure safe work practices.

Fortuitously our General Manager, Will Haegeland, has medical and health & safety qualifications; he has been central in the development of this protocol and of course has primary responsibility for the safety and comfort of guests.  

Every endeavour will be made to ensure you enjoy the Cringletie guest experience without inconvenience. However, due to social distancing and sanitising control measures, some services may take a little longer than usual, or be delivered in a different way. Please bear with us in this regard; we are acting with your health and safety top of mind.

Deposit & Cancelation

To simplify booking processes and for the convenience of guests a 25% refundable deposit will be taken at the time of booking. This will be fully refundable until 3.00 p.m. GMT two days prior to arrival.

In the event of cancellations after this cut-off time and no shows, a charge will be made for the first nights accommodation.

Before You Arrive

We will contact you prior to arrival to ask that you provide an estimated time of arrival and confirm your preferred payment method. 

We will ask you to confirm that you have no Coronavirus symptoms and have not been in close contact with anyone infected during the last 7 days. We will not perform any health checks on arrival.

If you have not already made a reservation in our restaurant, we will encourage you to do so prior to arrival, which will enable us to plan secure social distancing during restaurant service. As far as practical you will be allocated a table for the duration of your stay.

All guest rooms will be disinfected using Ozone machines – ensuring no bacteria or viruses in rooms – and aired to remove ozone, then thoroughly cleaned, and sanitised by housekeeping.

Bed and bathroom linen is specially treated by our laundry supplier to ensure safe and fresh luxury linen in guest rooms.

On Arrival

As normal, we will endeavour to welcome all guests in the car park or front hall on arrival. The welcome will be warm… but without handshakes.

We also ask that you wear face-coverings at all times, apart from when seated by a table or in your private accommodation. If you do not have your own face-coverings, please let us know and we can provide that for you. 

We encourage you to download the Scottish Government’s Track and Trace app. It is called Protect Scotland.

If you need help with luggage, we will ask that you leave it in your car or at reception and we will deliver it to your room.

We will escort you straight to your room where you will find your sanitised room key and registration form. We ask that you complete the registration form and return it to the mailbox in reception on the day of your arrival.

If you are staying more than one night, you will be asked to inform reception when housekeeping can enter your room to service it. You will not have access to your room while it is being serviced. As always, if you prefer we not enter your room, please let us know.

During Your Stay

If there is anything, we can help you with, please contact us by dialling “0” on your room phone or use the butler bells in public areas.

For safety reasons we will not be operating our breakfast buffet, instead we ask that you pre-order breakfast  - hot & cold items – on the form provided in your room and hand the form to reception or any member of the restaurant team by 9.00 p.m. the night before. Breakfast will be served in the Sutherland Restaurant between 8.30 a.m. and 10.30 a.m. daily.

Lunch will be served daily between 12.30 p.m. and 3.00 p.m. in the Sutherland Restaurant. On Sundays we will be featuring our famous Sunday Lunch with roasts carved at your table. We appreciate table reservation to allow us to manage any busy times. 

Alternatively, we recommend our Afternoon Tea served daily between 2.30 pm and 5.30 pm.  Please note that Afternoon Tea is made fresh to order and needs to be pre-booked. 

Dinner will be served daily between 6.00 p.m. and 8.30 p.m. in the Sutherland Restaurant.

Please note, all meals can be served in your room if you prefer.

Due to new control measures put in place from 9th of October, our restaurant and bar will not be able to serve any alcoholic beverages in public areas. However, we can provide these as room-service till 11 pm. The hotel front door will be closed at 10 pm. If you want to be out after this time, please make sure to ask for a “night key” from reception. 

During your stay we ask that if you use the lift, please do so with only your own party.

As far as convenient, please use the bathroom in your own guest room, rather than the public toilets on the ground floor.

If you experience any symptoms that may be related to COVID-19, please remain in your room (with the person you are sharing with) and contact reception by dialling “0”.

When You Depart

Your final account will be presented to you at breakfast. If there any issues with it, please phone reception from your room. If you agree with it, please leave it in your room, with your room key and reception will process this on the credit card we hold on file.

Please telephone reception if you would like help with your luggage.

Please notify reception when you are leaving.

Your Thoughts

We will write following your stay to make sure this protocol did not cause any unnecessary inconvenience and for any comments you may have. 

Needless to say, if there are any problems during your stay or anything we can do to make it more comfortable whilst you’re on the estate, please let us know immediately.

Will Haegeland
General Manager